10 Best Delighted Alternatives in 2026 (For NPS, CSAT & CX Surveys)

Delighted (acquired by Qualtrics) is one of the cleanest, simplest NPS and customer satisfaction survey tools available. But its simplicity is also its limitation — Delighted is great for single-metric tracking but struggles when you need cross-tab analysis, deeper segmentation, employee feedback, or research beyond NPS/CSAT/CES. Here are the 10 best Delighted alternatives in 2026.

Quick Comparison Table

The 10 Best Delighted Alternatives — Reviewed

1. OnlineSurvey.ai

OnlineSurvey.ai is the most versatile Delighted alternative — covering NPS, CSAT, and CES alongside research surveys, employee feedback, and AI-powered analysis. Where Delighted locks you into simple metric tracking, OnlineSurvey.ai lets you go deep on the "why" behind your scores.

Best for: CX teams and researchers who want NPS/CSAT tracking with full survey capabilities and AI insights in one platform.

Key features:

• NPS, CSAT, and CES survey templates
• AI-powered follow-up question generation
• Sentiment analysis and trend tracking
• Cross-tab analysis by segment
• CRM integrations (Salesforce, HubSpot)
• GDPR and HIPAA compliance
• Unlimited responses on paid plans

Pricing: Free plan available. Paid from $29/month.

2. Survicate

Survicate is a direct Delighted competitor built for SaaS and product teams. It deploys NPS and micro-surveys inside web apps triggered by user behavior — when a user completes an action, reaches a certain usage threshold, or hits a time-based trigger — driving higher response rates than email-based NPS.

Best for: SaaS product teams that want in-app NPS and behavioral micro-surveys.

Key features:

• In-app, email, and web widget surveys
• Behavioral triggering rules
• NPS, CSAT, and CES tracking
• Intercom, HubSpot, and Segment integrations
• AI response tagging and categorization

Pricing: From $99/month. No free plan.

3. Zonka Feedback

Zonka Feedback is a multichannel CX platform covering in-app, email, SMS, kiosk, and website surveys. It supports NPS, CSAT, and CES alongside richer custom survey formats, and is popular in retail, hospitality, and healthcare for multi-touchpoint feedback.

Best for: Businesses that collect feedback across multiple channels — web, mobile, email, SMS, and in-person kiosks.

Key features:

• NPS, CSAT, and CES surveys
• Multichannel delivery (email, SMS, in-app, kiosk, QR code)
• Real-time alerts for detractor responses
• AI sentiment analysis
• CRM and Slack integrations
• Offline survey mode

Pricing: Free plan available. Paid from $49/month.

4. AskNicely

AskNicely is a specialized frontline experience platform that connects customer NPS scores to individual employee performance. It's used by service businesses — field services, hospitality, retail — where connecting frontline worker behavior to customer satisfaction metrics matters.

Best for: Service businesses that want to link customer NPS directly to frontline employee coaching and performance.

Key features:

• Real-time NPS collection after service interactions
• Employee leaderboards and coaching workflows
• Frontline worker app for real-time score visibility
• Integration with CRM and field service platforms
• Team-level NPS reporting

Pricing: Custom pricing. No free plan.

5. CustomerGauge

CustomerGauge is a B2B-specific NPS and account experience platform. Unlike Delighted, which treats all customers equally, CustomerGauge weights NPS scores by revenue — so you see which accounts are at churn risk before it impacts ARR.

Best for: B2B SaaS and enterprise companies that need revenue-weighted NPS and account health tracking.

Key features:

• Revenue-weighted NPS scoring
• Account-level CX dashboards
• Churn prediction and early warning signals
• Close-the-loop workflow for account managers
• Integration with Salesforce and HubSpot

Pricing: Custom pricing. No free plan.

6. SurveyMonkey

SurveyMonkey's NPS features include industry benchmarking — showing how your score compares to competitors in your sector. For teams that find Delighted too simple, SurveyMonkey adds templates, benchmarks, and team collaboration at a lower enterprise price point.

Best for: Mid-market CX and HR teams that need NPS benchmarking alongside professional survey management.

Key features:

• NPS survey templates with benchmarking data
• CSAT and CES measurement
• Team workspaces for shared results
• AI-assisted analysis
• 100+ integrations

Pricing: Free (limited). Paid from $25/month.

7. Typeform

Typeform's conversational format boosts NPS response rates — the one-question-at-a-time flow feels less like a form and more like a natural check-in. For teams that want higher-quality follow-up responses alongside their NPS score, Typeform's open-ended follow-up questions produce richer qualitative data.

Best for: CX teams that prioritize the quality of follow-up responses over volume of NPS data.

Key features:

• Conversational NPS flow with follow-up questions
• Logic jumps based on NPS score
• Custom branding and themes
• HubSpot and Salesforce integrations
• High completion rates

Pricing: Free (10 responses/month). Paid from $29/month.

8. Medallia

Medallia is the enterprise CX platform that Qualtrics (Delighted's parent) competes with at the top of the market. For large organizations that need omnichannel VoC programs, AI-powered text analytics, and enterprise-grade security, Medallia offers capabilities that Delighted's simplicity doesn't touch.

Best for: Large enterprises running omnichannel VoC programs that need advanced AI text analytics.

Key features:

• Omnichannel feedback collection
• AI-powered text and sentiment analytics
• Role-based dashboards for executives vs. frontline
• Closed-loop action management
• Enterprise SSO and compliance

Pricing: Custom enterprise pricing. No free plan.

9. QuestionPro

QuestionPro's CX module combines NPS, CSAT, and CES with research-grade survey capabilities and panel access. For organizations that need VoC measurement alongside customer research studies, QuestionPro eliminates the need for multiple platforms.

Best for: Research and CX teams that run both ongoing NPS programs and periodic customer research studies.

Key features:

• NPS, CSAT, and CES dashboards
• Advanced survey logic and piping
• Text analytics and sentiment scoring
• Survey panel access for research
• Enterprise compliance

Pricing: Free plan available. CX plans from $99/month.

10. Hotjar

Hotjar isn't primarily a CX survey tool, but its on-page micro-surveys and NPS widget are widely used by product and UX teams to capture in-context feedback. For teams that already use Hotjar for heatmaps and session recordings, its feedback tools are a natural complement.

Best for: Product and UX teams that want NPS and micro-surveys integrated with heatmaps and session recordings.

Key features:

• On-page micro-survey widgets
• NPS survey with follow-up question
• Behavioral context (see what the user was doing when they responded)
• Heatmaps and session recordings
• Funnel analysis

Pricing: Free plan available. Paid from $32/month.

Conclusion

Delighted's simplicity is its strength and its limitation. For in-app behavioral NPS, Survicate is the leader. For B2B account health, CustomerGauge is purpose-built. For multichannel CX, Zonka Feedback covers more touchpoints. For teams that want NPS alongside full research and AI analysis in one platform, OnlineSurvey.ai is the most complete upgrade path.